Available Online

Digital | Artificial Intelligence

Presentations, interactive sessions, group discussions.

  • 2 hours
  • 200 Schweizer Franken
  • Route de la Maladière

Service Description

In a competitive environment, AI can play a central role in enabling businesses to extract insights at the right time to improve return on investment (ROI) and increase revenue. As you discover practical applications of AI that can support your business’s AI evolution, you’ll be introduced to an AI-driven technology platform. This course will enable you to get acquainted with new technologies so that you can take advantage of ever-increasing data availability and optimize your customer experience strategy. Learning outcomes: • Learn how to identify and analyze the touchpoints that matter the most • Learn how to predict and anticipate future pain points • Learn how to predict and anticipate future customer churn • Learn how to gather 100% of customer data and take quick actions based on deeper insights • Learn how to quantify the impact of each KPI on your business performance • Learn how to prioritize experience improvements based on their impact on customer satisfaction and future revenues

Contact Details

  • Route de la Maladière 21, Chavannes-près-Renens, Switzerland

    yannick.bouyidou@by-excellence.com