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Having trouble attracting and retaining customers even though your product and operations are excellent?

Welcome to the new era of business success,

where putting customers first is the key to growing your business! 

WHAT WE DO

The fast acceleration in digital transformation created a more competitive business landscape, with easy access to information, substitute products,  and low switching costs. Qualitative products and operational excellence are no longer differentiators in the eyes of consumers, leading to a need for customer-centric cultures in business.


At BY Excellence, we help businesses strengthen their competitive advantage by optimizing their customer retention strategies. We provide a wide range of services such as audits, training, workshops, and short-term and extended consulting services to meet their individual goals.

 

Ultimately, leveraging today’s technological capabilities to provide better customer value is important to us. By virtue of a partnership with Be Customer Smart, we leverage an AI-powered customer experience management software that allows us to not only identify and quantify the touchpoints with the highest impact on your customers' loyalty but also to predict and anticipate future customers' churn and revenues at risk.

TRAINING / WORKSHOPS

Do you want to know more about customer success strategies but don't know the best approach to learning them? Unlike most online learning, all of our courses are delivered live, whether in person or online, to provide a more engaging and personalized learning experience. You will find courses on topics such as:

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  • Luxury

  • Service Excellence 

  • Customer Experience & Loyalty 

  • Customer-Centric Culture & Employee Engagement 

  • Entrepreneurship & Business Development

  • Marketing & Communication

CONSULTING

At BY Excellence, we understand that your business needs are specific and unique to you. Just as your staff and customers require personalized attention, so should you! Therefore, we offer short-term and extended consulting services to help you create or optimize your customer retention strategies resulting in a guaranteed increase in customer satisfaction, loyalty, and revenues. Our approach is a process of continuous improvement:

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  1. Define the problem

  2. Determine the root causes

  3. Source alternative solutions

  4. Select the most appropriate solution(s)

  5. Implement 

  6. Evaluate the impact 

  7. Improve/Adjust when needed

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Our goal is to adjust the solution continually as challenges change or new challenges emerge. 

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BE CUSTOMER SMART (BCS)

Be Customer Smart quantifies the impact of operational KPIs on the business’s financial performance and customer loyalty, allowing you to focus on improvements and innovations that will yield the best results.

 

Our proprietary AI solution predicts and alerts you of future problems and customers at risk of churning, allowing you to proactively solve these issues before they become a negative customer experience. 

 

We combine the latest AI technologies and solid ethical principles with our pool of experts who offer services ranging from the initial data assessment to strategizing potential solutions and implementing the change.

 

Our focus is on your business and customers.

Successful Partners

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Meet Yannick Bouyidou 

Yannick Bouyidou, MBA, is a luxury hospitality professional with 10+ years at The Ritz-Carlton Hotel Company, displaying exceptional leadership across four continents marked by successful enhancements in customer satisfaction, employee engagement, and financial growth.

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Transitioning to entrepreneurship & academia, he serves as a visiting lecturer at various Hospitality and Business schools, creating and delivering courses in Luxury, Customer Experience, and Entrepreneurship. Yannick's extensive experience founding multiple companies and mentoring numerous startups showcases his expertise in driving business development, innovation, and strategic growth. 

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Yannick’s professional and engaging personality complements his teaching journey, making him an invaluable asset with a blend of practical industry expertise and impactful teaching - equipping his clients with an entrepreneurial mindset and invaluable insights into real-world business dynamics
 

Get in Touch

Chem. des Cèdres 3,

1004 Lausanne

Switzerland 

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Rue Longue 90,

1370 Jodoigne 

Belgium 

+41 78 249 59 17

yannick.bouyidou@by-excellence.com

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