Customer Journey | Silver
Basic package + Case studies, role play/modelling, problem solving.
- 2 hours
- 300 Schweizer Franken
- Route de la Maladière
Service Description
Customer service is one of the key components of successful companies in the competitive world of today. Just about every company seems to understand how important customer service is, and many have started to find ways to measure and improve customer service. In this course, we are going to identify how to constantly deliver a legendary customer service exceeding their expectations. Learning outcomes: • Learn how to provide quality customer service • Learn how to identify & understand customer expectations • Learn how to deliver personalized service • Learn how to create a defect-free experience • Learn how to effectively resolve customer’s problems • Learn how to apply the principle of proactive service recovery • Learn how to anticipate customer needs • Learn how to exceed customer expectations through WOW moments
Contact Details
Route de la Maladière 21, Chavannes-près-Renens, Switzerland
yannick.bouyidou@by-excellence.com